Clinic appointments  

Please ring (08) 9726 2253 for appointments.

Our standard appointment is 15 mins. However if you require a longer appointment, (30 mins), please advise the receptionist upon booking.

You can also book on-line on our website: www.divinefamilyhealthcentre.com

If you are running late for your appointment, please advise the clinic immediately. When you are unable to attend your booked appointment, please give the clinic a courtesy call as soon as possible, preferably at least 2 hours before scheduled time.

Fees DO apply to all late cancellations and missed appointments. 

After hours care

Outside our clinic working hours: for emergencies please go to the  emergency department of Bunbury Regional Hospital, located at the corner of Robertson Drive and Bussell Highway.
Phone number (08) 9722 1000 

Alternatively, can present at Bunbury Urgent Care Clinic, Shop 82/2 Recreation Drive, Eaton WA 6230 Phone: 08 9785 6009
Alternatively you can contact the after hours GP helpline on 1800 022 222 for health advise. 

Billing information - Mixed Billing Policy

DFHC is a private billing practice, so we expect your account to be settled at the end of your consultation.

A full copy of our fee structure is displayed at our front reception desk.

Kids 9years 11months are Bulk Billing

A Flat out of pocket fee for kids 10years+1day to 15years 11months & all Concession Card Holders

We accept cash, EFTPOS or credit card. Our EFTPOS machine (Tyro) allows Medicare rebates within seconds of your payment.

Please note: An additional treatment room fee applies for items such as wound dressings, suture/staple removal, cryotherapy, iron infusion & minor excision of lesions.

A fee display of these items is also available at our front reception desk.

Repeat Prescriptions

We encourage a 48 hours notice for all telephonic repeat prescriptions.

Additionally, to obtain the repeat prescription, you must have consulted with your GP in the last 4 months.

A small fee ($37) does apply upon picking up your script or before receiving an escript via SMS.

Getting your test results

Feel free to call the clinic after 24-48 hrs of doing blood tests or imaging scans, to check if your results are in. We encourage all clients to book a short quick visit with the Dr to discuss blood test or imaging results. This ensures confidentiality and accuracy of information concerning your health issues. We refrain from discussing test results over the phone.
In some instances the doctor may advise you of your test results telephonically, if for example, your results are all normal and you do not need to return for review.

Recall system

To ensure adequate follow up with your health needs, you may receive an SMS or letter from the clinic from time to time, reminding you of tests and check-ups due. Please do not ignore these SMS messages or letters, but give our friendly reception staff a phone call or online on our website to book in your follow up appointment. 

Feedback

We would love to hear from you concerning our service and your experience at Divine Family Health Centre. You can fill in a small form in the waiting area and hand it in to our friendly reception staff, who will forward your feedback to the practice administrators. Alternatively communicate with us online on our website feedback page. Our service coordinator will contact you to arrange an appointment to discuss your feedback.

Our clients also have an option to forward their grievances to HADSCO (Health and Disability Services Complaints Office) 
Email: mail@hadsco.wa.gov.au
Postal address: GPO Box B61, Perth 6838
Complaints/Enquiries line: (08) 65517600
Country free call: 1800 813 583

Smoking Policy

At DFHC we uphold a No Smoking Policy throughout our premises. This is in the best interest of all our staff and clients alike. We thank you for complying with this important policy.

Management and Privacy of Patient Health Information

When it comes to protecting client personal and health information, DFHC complies with the Privacy Act (1988) and as part of their Privacy policy they are committed to protecting the privacy of individuals and their personal information. More information on this matter is further clarified on our new patient registration form.

Release of medical records from the clinic is subject to the following:
a. Authorisation by the attending doctor. 
b. Fees being paid where applicable e.g. Transfer of records to another clinic 
c. Written consent by the patient or their legal guardians in the case of minors.

CLINIC Communication policy 
It is not possible to communicate with the doctor telephonically during work hours, however our receptionist will happily pass on your message to the attending doctor. The receptionist will get back to you with the doctors response. 

Can't speak English? If you require an interpreter please let the receptionist know in advance so that arrangements can be made. 

Email Communication: Only to be used to forward any specialists feedback letter your doctor may not have received.

At Divine Family Health Centre, we desire to develop strong, healthy, fruitful and long lasting relationships with our clients. We therefore encourage all our clients to come with an open, honest and respectful attitude and manner at all times. We have a Zero tolerance to aggressive and violent behaviour towards our staff. Your cooperation with this important matter is greatly appreciated.